Curse

explode9339 · Apr 28, 2005, 06:26 PM // 18:26

I played GW during the last beta event for a few days, probably totalling 10 hours. Never had any problems whatsoever.

Yesterday, and today, I have been having a problem where the game will just reboot my computer. This doesnt happen with any other programs, just guildwars and it didnt happen before for the other events, just since pre-retail (27th).

Sometimes it takes 10 minutes, sometimes an hour, then it just reboots totally. Very annoying and probably not too good for the comp. Is this a common bug? Can anyone offer a solution or explanation?

Thanks,
Ex

Computer Stats...
WinXP SP 2
AMD Athlon XP 2800+ @ 2.3 gigs
Geforce 4 6600 GT (128MB)
1 Gig Dual Channel 3200 DDR Corsair RAM (@ 2,3,3,8)
400 Watt PSU
ABIT NF27-S mobo

PS - Again, no problems with any other programs including HL2, Doom 3, etc...

Rememdium · Apr 28, 2005, 06:40 PM // 18:40

I was coming on to post about this exact same problem... almost.

Played in the last Beta event, everything ran great. About three hours before the Beta event went down, an update came through, so I restarted GW. After that, I would get random lockups: black screens, sound stops and I have to restart the computer. It could happen 2 minutes or 15 minutes after I rebooted and logged back in, but it happened enough times that I just gave up and waited for retail.

Now retails here and it's still going on... quite a pain.

AMD Athlon 2400+ @ 2GHz
ATi Radeon 9800 Pro (latest drivers)
1GB DDR RAM

cleric · Apr 28, 2005, 07:22 PM // 19:22

if your not getting problems with HL2 or doom 3 it would probley take out heat or volagte problems becaue those are more demanding...does the computer just reboot during game or is there a mesage

do you have motherboard monitor if so let it run for a little while when you play and see what temps and voltages you are getting (although i am certain this is not the problem i still would like to rule it out entirely)

you might try a reinstall

does it happen at a certian point or a certain action (in DII if a certain spell was cast it would restart me

)

if you could find something that happens around the restart that would help

i dont know the operating speed of your proc but if you have it OCed pull it back to normal speeds and give it a try

explode9339 · Apr 28, 2005, 07:42 PM // 19:42

Actually, up until just now, it didnt give any messages, just auto reboot.

But just now, it gave me a bluescreen... I took down part of the message:

STOP 0x0000007E (0x0000005, 0xB6951DC0, ... [there was more...])

kmixer.sys

The kmixer.sys was just listed under the stop error.. any help? Again this wasnt happening before, just since april 27th!

Thx,
Ex

Rememdium · Apr 28, 2005, 08:00 PM // 20:00

So, an update for my problem.

I ran Driver Clean Pro to clear out any old ATI drivers and the game ran great for about 45 minutes... then when it crashed, instead of the black screen freeze it just rebooted completely (like your problem).

Now I'm trying a complete uninstall/reinstall of GW to see if it makes any difference, although I doubt it.

explode9339 · Apr 28, 2005, 08:23 PM // 20:23

Update for my problem - I reinstalled all nforce drivers for my mobo (which is nforce 2 chipset), assuming there was some audio driver error.

Going to test now...

-Ex

Virtuoso · Apr 28, 2005, 08:26 PM // 20:26

Quote:

Originally Posted by explode9339

Actually, up until just now, it didnt give any messages, just auto reboot.

But just now, it gave me a bluescreen... I took down part of the message:

STOP 0x0000007E (0x0000005, 0xB6951DC0, ... [there was more...])

kmixer.sys

The kmixer.sys was just listed under the stop error.. any help? Again this wasnt happening before, just since april 27th!

Thx,
Ex

In this order: Run diskdefragmenter, reinstall audio drivers, reinstall Windows Media Player.

Try one, if it still doesn't work, try the next... etc.

To the OP:
Un-overclock your processor.

-Virt

Rememdium · Apr 28, 2005, 08:33 PM // 20:33

No luck for me. Just got my black screen of death again... this time while I was on a team.

Virtuoso · Apr 28, 2005, 08:42 PM // 20:42

Quote:

Originally Posted by Rememdium

No luck for me. Just got my black screen of death again... this time while I was on a team.

If you're on XP:

Right click on my computer, click properties. Then go to the Advanced tab and click the "settings" button under Startup and Recovery. Then uncheck the box that says "Automatically Restart". Click OK.

Now when your computer "black screens" it should be a blue screen and it should have an error report. Copy it down, and post it here next time it happens.

Also, try un-overclocking your processor as I am willing to bet that is quite a few peoples' problem in this thread.

-Virt

jajo · Apr 28, 2005, 08:48 PM // 20:48

I am having the exact same problem

no idea what is causing it and it never happens in other games, i just reboot at random times while playing GW.

WinXP SP 2
AMD Athlon XP 3000+ not over clocked
Geforce 6600 GT TDH
1 RAM

I used to have this happen alot, then i realised my graphics cards fan was to blame so i got a new card 3 mounths ago and now it is only happening in GW,
as our specs are very simmilar i can't work out which part could be to blame for the reboots.

Virtuoso · Apr 28, 2005, 08:51 PM // 20:51

Quote:

Originally Posted by jajo

I am having the exact same problem

no idea what is causing it and it never happens in other games, i just reboot at random times while playing GW.

WinXP SP 2
AMD Athlon XP 3000+ not over clocked
Geforce 6600 GT TDH
1 RAM

I used to have this happen alot, then i realised my graphics cards fan was to blame so i got a new card 3 mounths ago and now it is only happening in GW,
as our specs are very simmilar i can't work out which part could be to blame for the reboots.

Read my post just above yours and come back with an error report.

-Virt

cleric · Apr 28, 2005, 09:06 PM // 21:06

there are a lot of people with this problem and similar specs...so everyone

make sure all drivers are up to date (video, audio, mobo)
make sure install is good (reinstall or repaid if needed)

if you are getting error msg it is not theremal

Nall · Apr 28, 2005, 09:17 PM // 21:17

I am experiencing the same problem. Guild Wars randomly freezes/locks up after entering the game for a few minutes. All other 3d-accelerated games besides GW work fine, including more graphically-intensive games such as Doom 3, Half-Life 2 and Everquest II.

My temperature monitor reads Guild Wars as running significantly cooler than these other games, so it's definately not an over-heating issue. All audio, DirectX and graphics drivers are reinstalled and up-to-date. Have no idea what the problem could be. I get the feeling this is more a problem with the GW software than anything else. Perhaps a future patch could fix this?

-Nall

explode9339 · Apr 28, 2005, 09:40 PM // 21:40

Mine is still crashing after updating audio drivers... here is a quick question...

To all of those having this problem, did you install the retail box version, or are you using the downloaded client with a retail key you bought online?

Personally, I DLed the client and bought a key. Maybe the retail client doesnt have this bug?

PS - How do I reinstall media player? And how do I completely delete all my chipset drivers before i go ahead and reinstall?

Thx,
Ex

explode9339 · Apr 28, 2005, 09:44 PM // 21:44

Great.. another error. At desktop when I click on my nvidia nfroce "tray option" icon, I just got this message --> "Incorrect size returned during FXMANAGER_ALLOCATE!" . This is after updating my driver, and I have never got this error before. After I clicked on that, I got another error popup --> " SndStorm.exe has encountered a problem and needs to close." Again, I have never seen this before.

Please Help!

-Ex

cleric · Apr 28, 2005, 09:46 PM // 21:46

last one i need to look up

did u repair your install or just go off the client, because i thoguth there was a specific proccess if you did the BWE and had the client

jajo · Apr 28, 2005, 10:02 PM // 22:02

Quote:

Originally Posted by explode9339

Mine is still crashing after updating audio drivers... here is a quick question...

To all of those having this problem, did you install the retail box version, or are you using the downloaded client with a retail key you bought online?

Personally, I DLed the client and bought a key. Maybe the retail client doesnt have this bug?

PS - How do I reinstall media player? And how do I completely delete all my chipset drivers before i go ahead and reinstall?

Thx,
Ex

No such luck there i have the retail version so it is not that.

ok here is the message:
Kmixer.sys
PAGE_FAULT_IN_NONPAGED_AREA
***STOP:0x00000050 (0xE4EA000, 0X00000000, 0XF00E0ECF, 0X00EDEECF)
***MKINXER.SYS - ADDRESS F00EDECF base at F000F000, Datestamp 41107d32
Begining dump of physical memory
Physical dump complete

Kmixer is a file used in the nforce 2 motherboards for the onboard sound card so i am going to try the drivers first for that any other ideas what it could be? please help, i want to play guild wars from what i have seen :P it is realy good.

cleric · Apr 28, 2005, 11:03 PM // 23:03

if its in the audio on the mani board

i would make sure the audio driver is up to date as well as the nforce

you might also try disabelling the sound for a time to make sure that it is the problem. if that is you will need to contact GW

Virtuoso · Apr 28, 2005, 11:12 PM // 23:12

With a quick search I am unsure if the kmixer.sys file is a file used in NForce2 motherboards. My research has seemed to lean toward it being a Windows file related to Windows Media Player. Jajo, do you have an NForce 2 motherboard? If you can't tell, just post your motherboard model and we'll be able to tell. And while blue screens usually aren't symptoms of "thermal" problems, they can in fact be problems caused by overclocking due to memory errors.

-Virt

cleric · Apr 28, 2005, 11:15 PM // 23:15

are people gettng bsod because?

i would almost try a reinstall if repair if possible